|
|
|
|
|
Terms &
Conditions
Order Cancellation: Pre-Shipment
If you wish to cancel an order or part order transaction before it is shipped,
please do so immediately via email. Cancellations made via email and will be
timed at time of reading, not sending or receipt. You will not be charged any
penalty whatsoever and your payment method will also be cancelled. If the order
has been shipped, then the Post-Shipment cancellation will apply.
Order Cancellation: Post-Shipment
You may cancel your order up to 7 working days from receipt of your purchase.
You will be invited to return the goods in an unopened and unused state for
refund. Please see our Returns Policy for more information.
Returns Policy - Cancellation Of Order
All goods purchased from Afrosleek may be returned for refund, exchange or
replacement within 7 working days from receipt of delivery. A 10% administration
charge will be levied on all items returned for a refund except faulty goods.
Before sending the parcel back to us, please contact us. You will be asked for
the reason for the return including whether you will prefer a refund or exchange
plus whether the item has been used. In addition, you will need to confirm your
name, order number and postcode, so please have these available if you
telephone.
May we please ask you to additionally note:
1. You must take care of our goods whilst they are in your possession and any
item for return must be received back in its original shipped condition and
original packing. The item must be without damage or use and in a suitable
condition for resale. All original packaging should accompany any returned item.
We cannot accept returns for exchange or refund if such items have been opened
from a sealed package All items will be inspected on their return to our
warehouse.
We are not a manufacturer, so the whole product and packaging must be returned
as the same condition as you would have received it and how you may expect to
receive it. If the product or packaging is in any way missing or damaged, we
cannot refund.
2. That you or your carrier are responsible for any returned goods until they
reach our warehouse. Cost and Risk of return will be at your expense and we
strongly recommend that you receive proof of posting or use Australia Post
"Recorded Signed" service. You may like to opt for Australia Post "Express
Delivery" service if a valuable item.
3. We regret that outbound shipping, packing and insurance cannot be refunded.
For exchanged items, you may be asked for a nominal fee as a contribution
towards any additional postage of shipping, depending on which shipping method
you require.
4. We try to make refunds within one week of receipt back to us though promise
to make all refunds within 30 calendar days from receipt of goods to our
warehouse. Please note that we will not be held liable for any interest payment
that you may incur because any refund was made outside of your credit/debit card
timescales.
5. Please return the goods to the address on the top of your receipt/invoice
including and fill in the returns form you received with your item(s)
6. Any returned goods that we receive which are outside of this Returns Policy
will be defined as "In Dispute". Such In Dispute items will not be refunded or
exchanged. A reason for this decision will be provided. We are happy to re-ship
such In Dispute items back to you, otherwise they will be destroyed within 91
calendar days from their receipt back to us.
General Prior to shipping, we reserve the right to decline, reject or similarly
cancel any order or part order without notice and refund any payment in full.
Many products, especially accessories can be procured from different suppliers
depending on stock availability. Please note therefore that products may come in
different packaging.
All prices are correct at time of publication. Afrosleek reserve the right to
change, alter or amend any price at any time without notice. Should a product
price decrease since an original purchase, contractually we are not obligated to
refund the difference. Similarly, should an increase occur prior to purchase, we
are not obligated to sell at the previous lower price.
All goods remain the property of Afrosleek Limited until paid for in full.
We
regret that for hygiene reasons that human hair,
synthetic hair and skin care creams cannot be
refunded.
|
|
|
|
